Return & Refund Policy

Thank you for choosing iFLYTEK. To ensure a seamless shopping experience and provide transparent post-sales support, we have established the following Return and Exchange Policy.

Order Cancellation

Pre-Shipment: If your order has not yet entered the fulfillment process, you may contact customer support to request a cancellation. A 100% full refund will be issued at no cost to the customer.
Post-Shipment: If the order has already been dispatched (i.e., a tracking number has been generated), cancellation requests will be processed under our "30-Day Change of Mind" policy. In this case, the customer is responsible for return shipping costs and applicable processing fees.

30-Day Change of Mind Policy

We accept returns within 30 calendar days of delivery for any reason, as long as the product is free from human-induced damage.

Shipping Responsibility: All return shipping costs are to be fully covered by the customer.
Refund Evaluation Criteria: The final refund amount will be determined based on the condition and completeness of the returned product:

Return Condition	Definition	Deductions	Final Refund Calculation
Unopened	Original factory packaging is intact; factory seals are unbroken.	$0	Sales Price
Opened	Packaging is opened or shows signs of trial use, but the main unit and accessories are complete and undamaged.	$20 Restocking Fee	Sales Price - $20
Missing Parts	Packaging is opened and original accessories (e.g., cables, adapters) are missing.	$20 Fee + Accessory Replacement Cost	Sales Price - $20 - Accessory Price

Standard Refurbishment & Restocking Fee ($20): For opened products, this fee covers professional performance testing, sanitization, re-packaging, and market depreciation due to the product transitioning to "Open-box" status.
Accessory Replacement Cost: If original accessories are missing, the current retail price of those accessories on the iFLYTEK Official Store will be deducted from the refund.

"Replacement Only" Warranty Policy

Core Service Commitment

One-Year Replacement Only: Within one year from the date of delivery, if the product experiences hardware performance failure due to non-human causes, iFLYTEK commits to providing a replacement unit rather than a repair.
Replacement Standards: A brand-new unit of the same model will be provided. If the model is discontinued or out of stock, we will provide a substitute of equivalent value or a pro-rata refund.

Warranty Exclusions

This warranty applies only to manufacturing defects or hardware quality issues. The following are excluded:

Accidental Damage: Damage caused by dropping, crushing, liquid immersion, or exposure to extreme humidity/environments.
Misuse: Damage resulting from failure to follow the user manual or the use of non-official third-party accessories.
Unauthorized Modification: Self-disassembly, unauthorized repairs, or tampering with the device.
Normal Wear and Tear: Natural battery degradation over time or cosmetic damage (scratches, scuffs, etc.) from regular use.

Return/Exchange Process

Submit Request: Contact support@iflytekglobal.ai with your Order ID and the reason for the return.
Obtain RMA Authorization: Once approved, you will receive a Return Merchandise Authorization (RMA) Number and the return address.
Ship the Product:
Change of Mind: Customer arranges shipping and must provide a tracking number.
Quality Issues: iFLYTEK will provide a prepaid return label or reimburse reasonable shipping costs.
Inspection: Upon receipt, the warehouse will verify the product's condition within 7 business days.
Refund/Replacement Issue: Once verified, refunds will be issued to the original payment method within 3-15 business days, or a replacement unit will be shipped within 3-7 business days.

Non-Returnable Conditions

iFLYTEK reserves the right to refuse a return or exchange request if any of the following apply:

Expired Window: Application submitted more than 30 calendar days after delivery.
Human-Caused Damage: Damage due to misuse, unauthorized disassembly, or accidental drops/liquid ingress.
Incomplete Unit: The main product is missing, or the Serial Number (SN) is altered or does not match the original order.
Missing Proof of Purchase: Failure to provide a valid order ID, invoice, or payment record.
Logistics Risk: Items returned without an authorized RMA or items severely damaged during return transit due to improper packaging.
Non-Authorized Purchase: Failure to purchase the product from the iFLYTEK Global store will result in ineligibility for refunds or returns.

Important Notes

Promotional Items: For "Change of Mind" returns, any free gifts included with the order must be returned. If not returned, the market value of the gift will be deducted from the refund.
Data Erasure: Please back up and erase all personal data from the device before returning it. iFLYTEK is not responsible for any data loss or privacy concerns regarding returned devices.

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