Monday-Sunday, 8 AM–5 PM (EST)
Customer Service: support@iflytekglobal.ai
Return & Refund Policy
This policy applies to purchases made directly from store.iflytek.com. For purchases from other retailers or marketplaces, please contact your seller for return and refund assistance.
Order Cancellation
To request a cancellation, contact support@iflytekglobal.ai with your order number as soon as possible. Orders canceled before fulfillment begins receive a full refund with no cancellation fee. Once fulfillment has started, we will try to stop the shipment, but cancellation cannot be guaranteed. If we successfully cancel your order before dispatch, you will receive a full refund. If your order has already shipped, please follow the return process below.
30-Day Change-of-Mind Returns
You may request a return within 30 calendar days of delivery if you change your mind. Products must be free from damage caused by misuse, accidents, or improper handling. Please return the product with its original packaging, included accessories, and any promotional gifts.
Opened or tried products may be returned. The following deductions apply to main devices:
| Return Condition | Description | Deductions | Product Refund |
|---|---|---|---|
| Unopened | Original factory packaging and seals are intact; all included items are present. | None | Amount paid |
| Opened | Packaging has been opened or the product has been tried; the main device and included accessories are complete and undamaged. | US$20 restocking fee | Amount paid − US$20 |
| Missing Accessories | The main device is undamaged, but one or more included accessories are missing. | US$20 restocking fee + accessory replacement cost | Amount paid − US$20 − accessory replacement cost |
“Amount paid” means the price actually paid for the returned product after discounts, excluding shipping charges. The US$20 restocking fee applies per returned main device, not to accessories purchased separately.
Missing accessories are valued at their current retail price on the iFLYTEK Official Store. Any applicable deduction will be explained before your refund is processed. For promotional gifts that are not returned, a deduction may apply only where the gift value and return conditions were disclosed at purchase and the deduction is permitted by law.
Shipping costs: You are responsible for return shipping for change-of-mind returns. Original shipping charges paid at checkout are non-refundable, except where required by law. If your order qualified for free shipping, we will not deduct the original delivery cost from your refund.
These deductions apply only to change-of-mind returns where permitted by law. They do not apply to approved returns for covered defects, incorrect items, or damage sustained before delivery.
Defective, Damaged, or Incorrect Items
If your item arrives damaged or incorrect, or develops a fault, contact us with your order number, a description of the issue, and relevant photos or videos where available. We will help arrange an appropriate solution under our Warranty Policy and applicable consumer law.
For approved returns due to a covered defect, an incorrect item, or damage sustained before delivery, no restocking fee applies. We will provide a prepaid return label or reimburse reasonable return shipping costs. Please contact us before arranging shipment. The 30-day change-of-mind limit does not restrict valid warranty claims or statutory rights.
How to Request a Return
- Contact us: Email support@iflytekglobal.ai with your order number or other proof of purchase and tell us which item you wish to return.
- Receive return instructions: Our support team will provide return authorization and the appropriate return address. Please contact us before shipping your return.
- Prepare and ship: Back up and erase personal data, sign out of your accounts, and pack the product securely. If a fault prevents data removal, let us know. Use tracked shipping and retain your proof of shipment.
- Inspection: We will inspect the returned item within 7 business days of receipt and notify you of the outcome and any applicable deductions.
Refunds
Approved refunds are issued to the original payment method within 3–15 business days after inspection, unless an earlier refund is required by law. Your bank or payment provider may need additional time to post the funds.
Refunds are based on the amount actually paid for the returned items after discounts, less any applicable deductions described above. Refundable taxes will be adjusted as required by law. We will explain any deductions before processing your refund.
Return Conditions
We may decline a return under our voluntary change-of-mind policy if the request is made after 30 days, the product has customer-caused damage, the main device is missing or does not match the purchase, or the purchase cannot reasonably be verified. Damage caused by inadequate return packaging may also affect eligibility.
This policy does not limit your mandatory rights under applicable consumer law. Where those rights differ from this policy, including rules on cancellation, return conditions, fees, or refund timing, the applicable legal requirements take precedence.
For assistance, contact support@iflytekglobal.ai.