Monday-Sunday, 8 AM–5 PM (EST)
Customer Service: support@iflytekglobal.ai
Shipping Policy
ADDRESSES TO WHICH WE SHIP
Currently, we provide shipping to Canada, United Kingdom, Australia, United States, France, Germany, Italy and Spain.
Please note that we are currently unable to ship to Alaska, Hawaii, or Puerto Rico.
SHIPPING COST & TIME for Devices
|
Country |
Shipping Method |
Shipping Time |
Costs |
| United States |
Standard Shipping Advanced Shipping |
3-7 business days 2-5 business days |
Free USD 20 |
| Canada |
Standard Shipping Standard Shipping Advanced Shipping |
7-9 business days（Order under USD 179 ） 7-9 business days（Order over USD 179 ） 3-7 business days |
USD 20 Free USD 50 |
| United Kingdom |
Standard Shipping Advanced Shipping |
7-9 business days 3-7 business days |
Free USD 20 |
| Hong Kong |
Standard Shipping Advanced Shipping |
7-9 business days 3-7 business days |
Free 20 USD |
| France |
Standard Shipping Standard Shipping Advanced Shipping |
7-9 business days（Order under EUR 179 ） 7-9 business days（Order over EUR 179 ） 3-7 business days |
EUR 20 Free EUR 50 |
| Germany |
Standard Shipping Standard Shipping Advanced Shipping |
7-9 business days（Order under EUR 179 ） 7-9 business days（Order over EUR 179 ） 3-7 business days |
EUR 20 Free EUR 50 |
| Italy |
Standard Shipping Standard Shipping Advanced Shipping |
7-9 business days（Order under EUR 179 ） 7-9 business days（Order over EUR 179 ） 3-7 business days |
EUR 20 Free EUR 50 |
| Spain |
Standard Shipping Standard Shipping Advanced Shipping |
7-9 business days（Order under EUR 179 ） 7-9 business days（Order over EUR 179 ） 3-7 business days |
EUR 20 Free EUR 50 |
| Luxembourg |
Standard Shipping Standard Shipping Advanced Shipping |
7-9 business days（Order under EUR 179 ） 7-9 business days（Order over EUR 179 ） 3-7 business days |
EUR 20 Free EUR 50 |
| Portugal |
Standard Shipping Standard Shipping Advanced Shipping |
7-9 business days（Order under EUR 179 ） 7-9 business days（Order over EUR 179 ） 3-7 business days |
EUR 20 Free EUR 50 |
SHIPPING COST & TIME for Accessories
|
Country |
Shipping Method |
Shipping Time |
Costs |
| United States | Standard Shipping | 3-7 business days | Free |
| United States | Advanced Shipping | 2-5 business days | USD 20 |
|
Non-U.S. regions |
Standard Shipping | 7-9 business days |
Free shipping for order over USD 179 |
|
Non-U.S. regions |
Advanced Shipping | 3-7 business days |
USD 20 |
It generally takes 1-2 business days to process and dispatch orders from the warehouses. While we make every effort to deliver your package within the expected timeframe. Due to uncontrollable factors, shipping times may vary by 1-2 business days. We apologize for any inconvenience caused. For assistance, please contact our customer service team. Thank you for your understanding.
RESTOCKING FEE
Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 20% of the order will be charged as a cancellation fee.
Return: Please review our return policy. If you meet the return criteria, please contact our customer service to obtain approval before initiating the return process. .
ORDER TRACKING
You also track your order here with your order number. For more shipping information, send an email to support@iflytekglobal.ai. We will get back to you in 24 hours.
If you haven't received the products, however, the logistics order shows the goods have been signed. In this situation, please contact us immediately.