Last updated: October 14, 2026

This Privacy Policy explains how IFLYTEK (HONG KONG) COMPANY LIMITED (“iFLYTEK,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit or make a purchase from store.iflytek.com (the “Site”) or contact our customer support team. We are responsible for the personal information described in this policy. Separate privacy notices may apply to our devices, apps, and connected services.

Personal Information We Collect

• Contact and order information: Your name, email address, phone number, billing and shipping addresses, products ordered, transaction details, and purchase history.
• Payment information: Information needed to process your payment is handled by our payment service providers. We receive transaction information, such as payment status and the details needed to manage your order and any refund.
• Account and support information: Information you provide when creating an account, contacting us, requesting after-sales support, or submitting feedback, including relevant device or order details.
• Device and browsing information: Your IP address, browser and device type, time zone, cookie identifiers, pages and products viewed, referring websites, and interactions with the Site and our marketing communications.
• Preferences: Your marketing subscriptions, communication preferences, and privacy choices.

We collect information directly from you, automatically through cookies and similar technologies, and from service providers such as payment, delivery, and analytics providers in connection with their services. If you do not provide information needed to process an order or support request, we may be unable to complete it.

How We Use Your Information

• Process payments, fulfill orders, arrange delivery, and manage returns, refunds, and warranty requests.
• Manage your account and communicate with you about purchases and support requests.
• Maintain and improve the Site, understand customer interactions, and assess marketing performance.
• Send marketing communications and provide relevant advertising, subject to your choices and applicable consent requirements.
• Detect fraud, protect our systems, resolve disputes, and meet legal, tax, and accounting obligations.

Where applicable law requires a legal basis, we process information to perform our contract with you, comply with legal obligations, or pursue legitimate interests such as security, customer support, and service improvement, where those interests do not override your rights. We rely on consent where required, including for certain marketing activities and non-essential tracking. You may withdraw consent at any time without affecting processing already lawfully carried out.

How We Share Your Information

We share personal information as needed for the purposes described above with:

• Store and service providers: SHOPLINE, which powers our online store, and providers supporting payments, hosting, order management, delivery, customer support, and communications.
• Analytics and advertising partners: Providers that help us understand Site usage, measure campaigns, and deliver relevant advertising. Information may include device identifiers, browsing activity, and relevant purchase events, subject to applicable consent and opt-out requirements.
• Professional advisers and authorities: Where necessary to meet legal obligations, respond to lawful requests, prevent fraud, or protect legal rights.
• Parties to a business transaction: Where necessary in connection with a merger, acquisition, or transfer of business assets, subject to applicable privacy protections.

Cookies, Analytics, and Advertising

We use cookies, log files, pixels, and similar technologies to operate the Site, remember preferences, understand browsing activity, and support advertising. Some technologies are necessary for functions such as the shopping cart, checkout, and security. Where required by law, we obtain consent before using non-essential technologies.

You can manage your preferences through the Site’s cookie or privacy controls, where available, and through your browser settings. Blocking necessary cookies may affect Site functionality. You can also manage personalized advertising through the relevant advertising provider’s settings.

Sharing information with advertising partners may qualify as a “sale,” “sharing,” or processing for targeted advertising under certain privacy laws. Where applicable, you may opt out through the Site’s privacy controls or by contacting us. We honor legally recognized opt-out preference signals, such as Global Privacy Control, where required by applicable law.

Marketing choices: You may unsubscribe from marketing emails using the unsubscribe link in any such email or by contacting us. You may still receive non-marketing messages about your orders, account, or support requests.

International Data Transfers

We are based in Hong Kong, and our service providers may process information in other countries. Your information may therefore be transferred outside your country of residence, where privacy laws may differ. Where required, we use appropriate safeguards for these transfers, such as approved contractual protections. Contact us for information about the destinations and safeguards relevant to your personal information.

Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Retention depends on the nature of the information, our relationship with you, warranty and support needs, and applicable tax, accounting, and legal requirements. We may need to retain certain records even after a deletion request. When information is no longer needed, we delete or anonymize it.

We use reasonable technical and organizational measures to protect personal information. However, no method of internet transmission or electronic storage is completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you and obtain information about how it is used and shared.
• Request correction, deletion, or a portable copy of your information.
• Restrict or object to certain processing, including direct marketing.
• Withdraw consent or opt out of the sale or sharing of personal information and targeted advertising, where applicable.
• Appeal a decision on your request where provided by law, or complain to your local privacy regulator.

To exercise your rights, email support@iflytekglobal.ai. We may need to verify your identity or an authorized agent’s authority before fulfilling a request. We will respond within the period required by applicable law and explain any applicable exceptions. To appeal a decision, reply to our response and request a review. We will not unlawfully discriminate against you for exercising your rights.

Children’s Privacy

The Site is intended for a general audience and is not directed at children. If you believe a child has provided personal information without any legally required parental consent, please contact us so we can investigate and take appropriate action.

Changes to This Policy

We may update this policy to reflect changes to our practices or legal requirements. The latest version will be posted on this page with an updated date. We will provide additional notice or obtain consent for material changes where required by law.

Contact Us

For privacy questions, requests, or complaints, contact:

IFLYTEK (HONG KONG) COMPANY LIMITED
Units 502 & 503 A, Level 5
Cyberport 3, 100 Cyberport Road
Hong Kong
Email: support@iflytekglobal.ai