This limited warranty is provided by IFLYTEK (HONG KONG) COMPANY LIMITED for eligible products purchased directly from store.iflytek.com. For purchases from other retailers or marketplaces, please contact your seller for warranty assistance.

Warranty Coverage

Our commercial warranty covers defects in materials and workmanship that arise under normal use during the applicable period below. Warranty periods begin on the date of delivery.

If a different commercial warranty is expressly stated for a product at the time of purchase, that stated warranty applies. These periods do not limit any longer protection required by law.

Replacement Service

For an approved main-device warranty claim, we will provide a new unit of the same model rather than repair the faulty unit. If that model is discontinued or unavailable, we will discuss a suitable equivalent replacement or refund with you, subject to your rights under applicable law.

For covered accessory defects, our support team will assess the issue and arrange an appropriate remedy. No restocking fee applies to approved warranty returns.

Replacement products remain covered for the unexpired portion of the original product’s warranty. Replacement does not restart the commercial warranty period, unless applicable law requires otherwise. Our replacement service does not exclude any other remedy you are legally entitled to receive.

What Is Not Covered

• Damage caused by accidents, drops, crushing, liquid exposure, or use outside the operating conditions stated in the product instructions.
• Damage caused by misuse, improper storage, or failure to follow the product’s operating and care instructions.
• Damage caused by incompatible accessories, modifications, disassembly, or improperly performed repairs. Using third-party accessories or repair services does not, by itself, void this warranty.
• Normal wear and tear, including cosmetic wear and gradual battery capacity loss through normal use. Manufacturing defects or abnormal battery failures are not excluded merely because they affect the battery.
• Loss, theft, or normal wear and depletion of consumable items.
• Issues caused solely by third-party services, network conditions, or incompatible third-party software, rather than a defect in the covered product.

How to Make a Warranty Claim

1. Contact support: Email support@iflytekglobal.ai with your order number or other proof of purchase, a description of the issue, and the product serial number where available. Relevant photos or videos may help us assess the problem.
2. Assessment: We may ask you to complete reasonable troubleshooting steps to identify the issue and confirm coverage. Please do not attempt any procedure that could be unsafe or cause further damage.
3. Return instructions: If a return is needed, our support team will provide authorization, the appropriate return address, and shipping instructions. Please contact us before sending any product.
4. Inspection and resolution: We will inspect the returned product within 7 business days of receipt. Approved replacements are normally dispatched within 3–7 business days after verification. If the original model is unavailable, we will contact you about the available options.

Warranty Shipping

For approved warranty claims, we will provide a prepaid return label or reimburse reasonable return shipping costs, and cover standard shipping of the replacement to the original delivery country or region. Contact us before arranging your own shipment to confirm the method and reimbursement arrangements. If you have moved to another country or region, contact us to discuss available service options.

Preparing Your Device

Before returning a device, back up your files, sign out of your accounts, remove any personal memory cards, and erase your personal data where possible. Data is not automatically transferred to a replacement device. If a fault prevents you from removing your data, tell our support team before shipping. Pack the product securely and follow the return instructions.

Your Statutory Rights

This limited warranty is additional to your rights under applicable consumer law. It does not exclude or limit mandatory warranties, consumer guarantees, or rights to repair, replacement, or refund. Those rights may continue beyond the commercial warranty periods stated above and may vary by country, state, or province. Where mandatory local requirements differ from this policy, those requirements take precedence.

Contact Us

IFLYTEK (HONG KONG) COMPANY LIMITED
Units 502 & 503 A, Level 5
Cyberport 3, 100 Cyberport Road
Hong Kong
Email: support@iflytekglobal.ai

This is our correspondence address, not a designated return address. Please contact customer support for return instructions.