Yes. store.iflytek.com is the iFLYTEK Global Store and is linked from iFLYTEK’s corporate website. Check the domain before entering payment details, and review the shipping, return and warranty terms for your order.
If you are unsure about another website or marketplace seller, send its link to support@iflytekglobal.ai so we can help verify the sales channel.

Email support@iflytekglobal.ai or use the Contact Us form on the Global Store. Include your order number, device model and a clear description of the issue; relevant screenshots or photos can help.

For an existing return or refund, reply in the same email thread and include any return tracking details. Never send a password, payment-card details or a verification code.

Check your order-confirmation email for the purchase record. If you need an invoice, email support@iflytekglobal.ai with your order number and the billing name and address you need shown.
For a business or tax invoice, tell us the destination country and any required invoice details before ordering so we can confirm what can be issued. Purchases from another retailer should be referred to that seller.

We ship to the United States, Canada and other international destinations supported at checkout. Enter your complete delivery address to see the options available for the items in your order.
We currently do not ship to Alaska, Hawaii or Puerto Rico. If no shipping option appears, contact support@iflytekglobal.ai before placing your order.

Orders normally need 1–2 business days for processing before transit begins. Standard device delivery estimates after dispatch are:
- United States: 3–7 business days; free.
- Canada: 7–9 business days; US$20 below US$179, free over US$179.
- United Kingdom and Hong Kong: 7–9 business days; free.
- France, Germany, Italy, Spain, Luxembourg and Portugal: 7–9 business days; €20 below €179, free over €179.

Faster services, accessory orders, orders exactly at a threshold and other destinations are quoted at checkout. Transit times are estimates and may be affected by customs or carrier delays.

Import charges and tax treatment depend on the delivery destination and shipment. If you need to know whether duties, import VAT or customs handling charges are included, contact support@iflytekglobal.ai before ordering with your destination and product details.

Tracking information is provided after your order is dispatched. Check the email address used for your order, including its spam folder. Carrier updates may not appear immediately after the label is created.
If you cannot find the tracking details or the status has stopped updating, email support@iflytekglobal.ai with your order number.

Contact support@iflytekglobal.ai as soon as possible with your order number and the requested change. Address changes and cancellations may not be possible once fulfillment starts.
Orders canceled before fulfillment begins receive a full refund without a cancellation fee. If fulfillment has started, we will try to stop dispatch but cannot guarantee it. If the order has shipped, contact us for return instructions before refusing delivery.

For purchases directly from store.iflytek.com, you may request a change-of-mind return within 30 calendar days of delivery. Eligible opened or tried products can be returned, subject to the deductions in our Return & Refund Policy.

1. Email support@iflytekglobal.ai with your order number or proof of purchase.

2. Wait for authorization and the correct return address.

3. Back up and erase personal data, sign out, and pack the item with its original packaging, accessories and promotional gifts.

4. Use tracked shipping and keep the receipt.

Other retailers handle their own returns. Mandatory consumer rights still apply.

For an eligible change-of-mind return, an opened or tried main device is subject to a US$20 restocking deduction per device. Missing included accessories may also be deducted at their current official-store retail price. The US$20 fee does not apply to accessories bought separately.
You pay return shipping for change-of-mind returns. Paid original shipping is generally non-refundable; free original shipping is not later deducted. These deductions do not apply to approved covered-defect, incorrect-item or pre-delivery-damage returns, or where local law requires otherwise.

We inspect a returned item within 7 business days of receiving it and notify you of the result. Approved refunds are issued to the original payment method within 3–15 business days after inspection, unless the law requires an earlier refund. Your bank or payment provider may need additional time to post it.
For an update, email support@iflytekglobal.ai with your order number and return tracking details.

Our commercial warranty starts on delivery: main devices are covered for 1 year, and non-consumable accessories for 3 months, unless a different warranty was stated at purchase. It covers manufacturing defects and hardware failures under normal use. Normal wear, accidental damage and consumable wear are not covered.
Email support@iflytekglobal.ai with proof of purchase, the issue and the serial number if available. Approved main-device claims receive a replacement rather than a repair. Any longer mandatory consumer-law protection continues to apply.

Storage depends on the product and feature. Smart Recorder’s built-in offline transcription works locally. For AINOTE, notes can stay on the device when cloud sync is off; enabling sync uploads supported content to its cloud service.
The AINOTE Trust Center identifies AWS regions including Singapore and Frankfurt. Online AI requests may also involve remote processing, even if you do not use cloud note sync. Review the notices for your device and service before handling confidential information.

Offline use depends on the model and function. After setup, AINOTE can support local writing and reading; AINOTE 2 offline voice transcription requires the appropriate PRO entitlement and language support. Air 2 can record offline, but its published support information requires internet for live transcription.
Smart Recorder supports built-in offline transcription. Translator and Dictionary Pen support only their specified offline functions and languages. Cloud sync, online AI and online translation need a connection. Account and first-activation requirements must be checked for your model.

For AINOTE, the published Trust Center states that content is not used to train AI models. It also explains that online AI functions use commercial AI APIs and are activated when you choose to use them. Selected content may therefore be processed by the relevant service to return an AI result.
This statement concerns AINOTE services. Check the applicable product and service privacy notice for other iFLYTEK devices or optional third-party integrations.

Export important files and check that the copies open before deleting anything. Use your device’s file controls to delete local files. AINOTE cloud-note management is available through its desktop or mobile apps.
Local deletion, cloud deletion and account deletion are different requests. For an account or personal-data request, contact support@iflytekglobal.ai and identify the account and service involved. Ask us to confirm any remaining cloud copies or retention requirements before assuming everything has been erased.

Before returning a device, back up your files, sign out of accounts, remove any personal memory card and erase personal data where possible. Follow the return instructions for your model.
If a fault prevents you from removing data, tell support before shipping. Data is not automatically transferred to a replacement device, so keep your own verified backup. Do not send passwords or verification codes with the device.